Frequently Asked Questions (FAQs)
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General
With which types of businesses do you work?
We work with domestic (USA) and international businesses of all sizes, from home-based start-ups to multibillion dollar corporations.
What services do you offer?
We offer a broad range of payment solutions, products and services to meet the needs of your business at any stage. See our full line of product solutions, our solutions by business type or specific business scenarios that illustrate how your company can maintain a competitive edge when Metrics Global is part of your team.
Which credit cards do you process?
Visa®, MasterCard®, American Express®, Discover®, Diners Club®, JCB®, Carte Blanche®, and Maestro®.
What is required to apply?
If you are a new merchant and just getting started, your personal credit history will be used to establish your account. Therefore, we will need:
- The most recent 2 months of your personal bank statements (if you have had a company bank account established for some months, you will also need to submit company bank statements)
- A copy of a company voided check
- The completed merchant application
If you are an existing merchant and already have a merchant account, we will need:
- The last 3 months of your company’s processing statements
- The completed merchant application
- A copy of your company voided check
Note that your personal credit may also be checked depending on how long you have been in business, what type of business you own, and if you have submitted company financials.
Do I have a single point of contact to handle any new services I order?
Absolutely, and this is one of the reasons that Metrics Global is so highly effective. Because you work with the same person for all of your needs, there is greater continuity, a stronger relationship, a deeper understanding of your business and a better ability to develop solutions that best suit your particular business. This approach is far superior to the standard “speak with the next available representative” and then “pick a product from column A” routine.
How long does it take before I can begin accepting credit cards?
Once the application has been approved, most accounts can begin accepting cards within 24-48 hours.
Do you charge a monthly minimum if a certain transaction level is not met?
No, we do not.
Is there an application fee?
No, there is not.
Do you charge a monthly statement fee?
Yes your monthly statement includes a fee, which can range from $5.00 to $25.00 depending upon the account type (e.g. USA or international merchant account).
What other fees are there?
It’s possible that there may be additional fees, which are determined by the type of gateway you have.
Are your solutions PCI DSS Compliant?
Yes. We provide solutions for merchant levels 1-4 and all applicable Metrics Global solutions are certified as Level 1 PCI-DSS compliant.
I already have a provider but would like to switch to Metrics Global – what do I need to do?
Approximately 50% of our client volume is from those switching from another provider and we make switching as fast and painless as possible. Simply request a complimentary phone consultation or complete the form to get started now. We’ll have you switched and running smoothly before you know it.
MLM/Direct Selling – USA/Domestic
Will I have to use an off-shore bank?
Many of our clients have come to us and have been told they could only use an off-shore bank because USA banks automatically view MLM businesses as too risky. This is a myth. The key is to have a merchant account provider that is willing to take the time to evaluate each business individually on its own merits. Our clients are routinely matched with excellent banks in the USA and operate smoothly without any issues.
Will I have to have a reserve or hold-back?
Because charge backs are so common in the MLM/Direct selling industry with the recurring billing, there is typically a temporary reserve that is established for businesses engaged in certain business types, particularly if there is auto-shipping. With Metrics Global, this reserve may be only temporary, or fixed. The reserve funds are escrowed and used only to protect your business from unknown exposure.
Will you consider my business as “high risk”?
Many merchant service companies will arbitrarily and unfairly assign a label of “high risk” to companies in the direct selling/MLM industry. This can result in not only unreasonable costs, but also restrictions that adversely impact your business. Because we are intimately familiar with the direct selling/MLM industry and take the time to listen to you and assess your individual circumstances, you are never under a blanket label with Metrics Global.
How long does it take to get started?
You could be ready to go in just a few days. Because we regularly work with, and are already integrated with, the major MLM and direct selling software companies, Metrics Global will save your company thousands of dollars and help you avoid the needless downtime and hassles associated with system software integration.
Do you have a way that I can pay commissions/royalties?
Yes, we do. We understand your need for both pay in and pay out capabilities, and offer solutions that are specifically geared to the direct selling business model.
